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“What is the “Leadership and Governance in Higher Education” handbook?”
The Handbook Leadership and Governance in Higher Education is a loose-leaf edition, combined with and complemented by the website www.lg-handbook.info. The loose-leaf edition consists of a basic edition and regular supplemental volumes. The loose-leaf edition will be updated through supplements every three months to take stock of recent developments, report on examples of best-practices throughout Europe, and aims to provide leaders, members of governing bodies and senior administrators of higher education institutions with a user-friendly tool to support their work which is practically oriented as well as based on reflections of principle. As a subscriber o fthe handbook you will also have free access to an electronic version of the articles included in the handbook, among other benefits. We believe that the combination of handbook and online-access enable you to use the contents from any point in the world.
"What do I have to do to obtain a copy of the handbook?"
You can order the handbook via e-mail (email@example.com) or via fax-coupon. The handbook is exclusively available on a subscription basis. Please check the "Prices and Ordering" item for details. In the course of an annual subscription period you will receive the basic edition plus four supplemental volumes. You may cancel the subscription by giving notice in writing no later than six weeks before the end of the subscription year.
“How do I pay?”
Ordered products and invoices will be sent directly to your address. Then you can transfer the money or send a cheque payable to the publishing house of "RAABE Verlag". Please note that we do not accept credit cards.
“Do I have to buy the supplements?”
Yes, subscribers of the first edition automatically aquire the first three quarterly supplements. You may, however, cancel your subscription at any time thereafter.
“Is the online version of the Handbook accessible via username/password or IP Address?”
Yes, both. The regular subscription price includes online access via username/password. Online access via IP Address can be purchased separately. Prices depend on how many IP Addresses you wish to have access. Please contact us for more information if you are interested.
“What are the dates of the subscription year?”
The subscription year commences with the date of the first invoice. For example: If you receive the "Handbook Leadership and Governance" on 1 November 2011 (date of invoice), the subscription year will end on 31 October 2012.
“Will the subscription extend beyond 2011, and what will be the price of the subscription in the following years?”
Yes, the subscription will extend beyond 2011. You will receive four supplements each year (that is, every three months, adding up to 4 x 67.00 € = 268.00 € + postage and packing charges) – unless you cancel the subscription.
“How do I cancel the subscription?”
You may cancel the subscription by giving notice in writing no later than six weeks before the end of the subscription year.
"How do we get online access?"
To access "Leadership and Governance in Higher Education" online you must be a subscriber of the handbook. Once the subscription is active and payment has been recieved, we will activate your account as subscriber and send you a link you can use to register. After that you may log in any time.
"When will the online access privileges expire?"
Since online access is currently available only in combination with the subscription of the handbook (basic folder plus supplements), your online access will expire together with your subscription.
"Why am I redirected to the front page when clicking on a document title for download?"
You must be logged in to download articles. Using the Internet Explorer and clicking on a given download link will redirect you to the front page if you are not logged in. As a subscriber, you will get an activation link after your fee payment has been received.
If you have further questions, please do not hesitate to contact us.